We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. The following should give you a greater understanding on how we collect and use customer information.

WHY WE COLLECT INFORMATION

We collect information for a number of reasons including:
• To deliver products or services to you
• To complete other transactions with you or on your behalf
• To better understand your requirements and preferences
• Improve our service

How we collect this information:
We collect information in a number of ways:
• When you order goods or services, particularly when those products are delivered
• When you leave goods with us for repair
• If you pre-order products or services

What we collect:
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
• Name
• Address
• Delivery address
• Phone number
• E-mail address

Who we may share your information with:
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as GE Capital Finance, major delivery companies, out-sourced call centres. We may also disclose personal information to government authorities as required by law.

In these circumstances, Power Pack will ensure that these third parties undertake to protect your privacy.

Access:

If you would like to update your personal information, write to our customer service department (info@powerpack.com.au), We prefer to receive written requests as in many cases this assists us to verify your identity.